Privacy Policy

1. Information We Collect

We may collect personal information when you use our website, contact our team, place an order, request a consultation, or book a private appointment.

• Name, email address, and phone number
• Billing, shipping, and order details
• Appointment and consultation details
• Custom jewelry requests, design notes, sizes, preferences, and reference images
• Website usage information such as pages visited, browser type, and device information

2. How We Use Your Information

Virelli uses your information to provide a smooth, secure, and personalized luxury jewelry experience.

• To process orders, deposits, and service requests
• To schedule private appointments and consultations
• To respond to inquiries and customer support requests
• To prepare custom jewelry, engagement rings, grillz, and exclusive designer pieces
• To send appointment confirmations, order updates, and service messages
• To improve our website, products, services, and client experience
• To protect our website, prevent fraud, and meet legal or business requirements

3. Custom Orders and Appointments

When you request a custom piece, private consultation, grillz fitting, engagement ring service, or exclusive jewelry design, we may collect extra details about your design preferences, material choices, budget, timeline, and sizing.

This information is used only to understand your request, prepare for your consultation, and provide a personalized Virelli experience.

4. Payment Information

If you make a purchase or deposit through our website, your payment may be processed by secure third-party payment providers. Virelli does not store full credit card numbers or sensitive payment details on our website.

Payment providers may process your information according to their own privacy and security policies.

5. Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, and similar technologies to improve performance, understand visitor behavior, remember preferences, and support marketing efforts.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

6. Marketing Communications

If you subscribe, submit an inquiry, or share your contact information, Virelli may send you updates about collections, limited edition drops, private appointments, promotions, and brand announcements.

You may unsubscribe from marketing emails at any time. We may still send important non-marketing messages related to orders, appointments, payments, or service updates.

7. How We Share Information

Virelli does not sell your personal information for money. We may share limited information with trusted service providers who help us operate our business.

• Payment processors
• Shipping providers
• Email and marketing platforms
• Website hosting providers
• Analytics tools
• Appointment booking systems
• Security and fraud prevention services

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website or online system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We keep personal information only as long as needed for business, legal, tax, customer service, order history, appointment, and security purposes.

Custom order details and appointment records may be retained to support future service needs, design history, warranty questions, or business recordkeeping.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access, correction, deletion, or limitation of certain personal information.

You may also opt out of marketing emails by using the unsubscribe link or contacting Virelli directly.

11. Children’s Privacy

Virelli’s website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13 without proper consent, we will take steps to delete that information.

12. Third-Party Links

Our website may include links to third-party websites, social media pages, payment platforms, booking tools, or external services.

Virelli is not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing information.

13. Social Media and Public Content

If you interact with Virelli on social media, tag our brand, comment on posts, or share public content, that information may be visible to others based on the platform’s privacy settings.

With permission, Virelli may feature client photos, reviews, testimonials, custom work, or social media content for promotional purposes.

14. Policy Updates

Virelli may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Your continued use of the website after updates means you accept the revised Privacy Policy.