Terms & Conditions

1. Acceptance of Terms

By visiting this website, booking an appointment, submitting an inquiry, placing an order, or using any Virelli service, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use this website or submit any order, inquiry, or appointment request.

2. About Virelli

Virelli is a luxury jewelry and fashion brand specializing in handcrafted custom jewelry, engagement rings, custom grillz, exclusive designer pieces, and personalized appointment-based jewelry services.

Our website may display products, collections, service details, appointment options, custom order information, pricing ranges, gallery images, and brand content.

3. Website Use

You agree to use this website only for lawful purposes and in a way that does not damage, disable, overload, or interfere with the website or its services.

• You may not misuse the website or attempt unauthorized access.
• You may not copy, steal, or reuse Virelli content without permission.
• You may not submit false, misleading, harmful, or fraudulent information.
• You may not use the website for spam, abuse, or unlawful activity.

4. Products and Service Information

Virelli makes reasonable efforts to display product details, materials, descriptions, pricing, images, and availability as accurately as possible.

Product colors, shine, size, and appearance may vary slightly because of lighting, screen settings, photography, handmade details, and natural material differences.

5. Pricing and Availability

Prices listed on the website may be starting prices, estimated prices, or general service pricing. Final pricing may depend on design, materials, diamonds, gemstones, metal type, size, labor, customization, and production requirements.

Virelli may update pricing, product details, availability, promotions, and service information at any time without prior notice.

6. Appointments and Consultations

Virelli may offer private appointments, custom consultations, fitting sessions, design discussions, and VIP jewelry experiences by request.

Appointment requests are not confirmed until Virelli accepts and confirms the appointment by phone, email, message, or booking confirmation.

• Please arrive on time for scheduled appointments.
• Missed or late appointments may need to be rescheduled.
• Some consultations may require a deposit or design fee.

7. Custom Orders

Custom orders are created based on the details, preferences, references, sizing, materials, and approvals provided by the client.

Before production begins, clients may be asked to approve design direction, pricing, materials, estimate, timeline, and payment terms.

8. Deposits and Payments

Certain products, custom orders, appointments, or services may require a deposit, partial payment, or full payment before work begins.

Payment terms will be shared before the order is finalized. Orders may not move into production until required payments are received.

• Deposits may be non-refundable once design work, sourcing, sizing, or production begins.
• Final balances must be paid before pickup, delivery, or shipment.
• Payment processing may be handled through secure third-party providers.

9. Shipping and Delivery

Shipping and delivery timelines may vary based on product availability, custom production time, payment status, carrier delays, address accuracy, and order requirements.

If a shipping time is provided, Virelli will make reasonable efforts to meet that timeline. Custom and handmade pieces may require additional time.

Customers are responsible for providing accurate shipping details. Virelli is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

10. Returns, Exchanges, and Cancellations

Return, exchange, and cancellation options may depend on the product type, order status, customization level, and condition of the item.

Custom-made, personalized, sized, engraved, worn, altered, or special-order items may not be eligible for return or exchange unless required by applicable law or approved by Virelli.

• Standard product return requests must be reviewed by Virelli.
• Items must be unused, unworn, and in original condition when eligible.
• Shipping fees, deposits, design fees, and custom work charges may be non-refundable.

11. Repairs, Adjustments, and Care

Jewelry requires proper care, cleaning, storage, and handling. Damage caused by misuse, impact, chemicals, improper cleaning, neglect, or third-party repairs may not be covered by Virelli.

Any repair, resizing, polishing, stone replacement, or adjustment request must be reviewed before pricing and timeline can be confirmed.

12. Intellectual Property

All website content, including text, images, designs, logos, branding, graphics, product photos, videos, page layouts, and creative materials, belongs to Virelli or is used with permission.

You may not copy, reproduce, distribute, edit, publish, or use Virelli content for commercial purposes without written permission.

13. Client Photos, Reviews, and Social Content

If you submit testimonials, reviews, photos, videos, custom work images, or social media content to Virelli, you confirm that you have the right to share that content.

With your permission, Virelli may use approved client content for website galleries, social media, marketing, portfolio displays, and promotional materials.

14. Third-Party Links and Services

This website may include links to third-party platforms such as payment providers, booking tools, social media pages, shipping providers, or external websites.

Virelli is not responsible for third-party websites, services, privacy practices, payment systems, terms, or content.

15. Limitation of Liability

Virelli is not responsible for indirect, incidental, special, or consequential damages related to website use, service delays, product availability, third-party services, delivery issues, or customer misuse of products.

To the fullest extent allowed by law, Virelli’s liability is limited to the amount paid by the customer for the specific product or service related to the claim.

16. No Guarantee of Results

Custom jewelry work involves artistic judgment, handmade craftsmanship, material variation, and design interpretation. Virelli works to create high-quality results, but exact duplication of reference images, inspiration photos, or third-party designs may not be possible.

Final results may vary based on material selection, budget, stone availability, sizing, and production limitations.

17. Changes to These Terms

Virelli may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.